FREQUENTLY ASKED QUESTIONS
Yes. We aim to deliver the same design, size, and product style shown on the website. Because many pieces feature engraved, hammered, or traditionally finished metal surfaces, slight variations in texture, tone, or pattern may occur. These natural differences are part of the character of the product rather than defects.
Material varies by product. Some items are made from pure copper, some from brass, and some combine copper or brass exteriors with steel interiors. Cookware may also include a tin-lined interior, known as kalli. Please check the individual product description for the confirmed material before ordering.
No. Some items are designed for cooking, while others are intended only for serving or presentation. Products suitable for cooking will be clearly described as cookware, including any tin-lined interior where applicable. Serving containers should not be used for direct cooking unless the product description specifically confirms it.
Wash gently with mild dishwashing liquid, lukewarm water, and a soft sponge or cloth. Avoid steel wool, abrasive scrubbers, bleach, and harsh chemicals. Dry the item immediately after washing. Copper and brass may naturally develop a deeper tone or patina over time, which is a normal characteristic of the material.
Screen settings, lighting, photography, and the natural finish of metal can affect how colour appears online. Copper and brass may also vary slightly in tone between pieces. We make every effort to present product colours as accurately as possible.
Sizes are based on the product information available to us and may have a small measurement variation. We recommend checking the listed dimensions carefully before placing an order, especially for trays, serving dishes, cookware, and stands.
Only the items listed under “Package Includes” are included with the product. Styling props, food, flowers, utensils, or decorative accessories shown in some images are not included unless clearly stated.
Add your selected product to the cart and complete the checkout process using the available payment method. You may also contact Better Home directly if you need help choosing a product, confirming a size, or placing an order.
Available payment options will appear during checkout. Depending on the order and delivery location, options may include cash on delivery or other supported payment methods. Contact us if you need confirmation before placing your order.